Lan has been with Keller Williams since 2013 and currently manages the day-to-day operations and provides support, Keller Williams policy and franchise agreement guidance to Market Center leaders as the Regional Operations Manager of The Virginias Region.
Lan has over 30+ years of mortgage and real estate operations and compliance experience. After her graduation from the University of Maryland, College Park, she continued to expand her skills and knowledge in all aspects of mortgage origination. Lan soon earned a position with Freddie Mac, where she progressed from averaging $3.4 billion per month in Mortgage Purchasing, to Contracting, Special Projects, Process Re-engineering, Business Application, Compliance, and Project Management.
Lan loves to enhance and re-engineer systems and processes, as well as building them from scratch. She also prioritizes responding to MCA and other Market Center leadership inquiries and researching and finding solutions to all manner of challenges.
Lan’s emphasis on mindfulness throughout both her professional and personal life is evidenced by her commitment to building relationships among her clients and colleagues, as well as dedicating holidays and lots of FaceTime calls to her 14 grandnieces and nephews.